FAQs

Q: How much notice is needed when placing my cake pop order?
A: Cake pops orders should be placed at least 10 days in advance. For larger orders and custom designs, please contact us at least 2 weeks prior to delivery date. If you need something sooner, just ask. We will do our best to accommodate your request. A rush fee may apply.

Q: What are your delivery/shipping options and what is the cost?
A: Goodiebites, based in New York City, offers local weekday delivery anywhere in Manhattan from the Battery to 110th Street for $12.00. We deliver Monday thru Friday, generally in the afternoon. If you have a specific time you need delivery by, please let us know in advance.

Orders outside of Manhattan are shipped Priority Express Mail via the United States Postal Service (USPS). Pricing is based on delivery location, package weight and dimensions. Your cake pops will be prepared the day before shipping to ensure that your order arrives fresh and beautiful, usually within 24-48 hours after mailing. For larger orders or to request additional shipping options, please contact us.We recommend that your order be sent to the recipient's workplace or to an address where someone will be present to accept the package personally. Generally even if the cake pops soften a bit, if placed in the refrigerator upon arrival, the cake pops should firm back up.

Unfortunately, WE CANNOT BE RESPONSIBLE for postal delay issues or damaged cake pops which may happen during shipping due to postal mishandling or neglect, or when packages are left in the sun and unprotected at time of delivery in hot weather.

Q: Do you ship during the summer months and/or to warmer climates?
A: Yes and No. For local deliveries within Manhattan we hand-deliver year-round. Unfortunately we do not ship outside of Manhattan in the warm weather months nor to very hot/humid climates. Though we do our best to make sure each shipment is cool, we cannot be responsible for any shipments once they leave our facility and the postal service takes control. For this reason we advise against shipping our delicious candy coated goodies when the weather may cause the coating to melt in transit.

Q: What methods of payment can I use?
A: Once your order is confirmed, we will send you a secure PayPal link for payment. We also accept Visa, MasterCard, and American Express.

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